AAPTA Refund Policy

AAPTA Inc. Fee refund/transfer Policy

Thanks for registering to access our services (or subscribing to our services) at www.aapta.org.au operated by AAPTA Inc.

AAPTA Inc. offers wide range of services at an affordable cost to enable overseas trained physiotherapists, gain confidence and skills, to meet the healthcare needs of the Australian community. 

AAPTA Inc. operates as a not-for-profit organisation, funds raised through our services go directly to support its current and future operations and activities. AAPTA Inc. has overheads to meet, when offering its services. This dictates our refund policy. 

AAPTA Inc. offers full fee refund/transfer if AAPTA Inc. will need to cancel or postpone its scheduled service due to unforeseen circumstances. Registrants don’t have to do anything for this refund to be made. AAPTA Inc will process this automatically in consultation with the registrants of the affected event. 

This policy pertains to course registration fees only. AAPTA Inc. will not reimburse any travel/accommodation related expenses incurred by registrants who intend to/need to travel to attend a course, regardless of the COVID situation.

    

 

COVID 19 full fee refund special provision:

 

 

If someone is unable to attend any of the face-to-face events which they have registered for due to having universally accepted symptoms of COVID 19 or suspected or confirmed to have come in contact with someone with COVID 19 infection or suspected or confirmed to have contracted the COVID 19 infection, or due to COVID related government imposed border closures, lockdowns and quarantining requirements that are in place at the time of the cancellation, then should request by writing to [email protected] prior to the start of the event.

 

AAPTA Inc. encourages everyone to undertake covid testing in case of any symptoms as a social responsibility during the pandemic.  

 

If the registrant is seeking a refund, may need to provide AAPTA Inc of any appropriately available documentation of taking COVID 19 test or a medical certificate (whichever is applicable).  

 

As the COVID situation continues in Australia, this special policy will be periodically reviewed and is subject to change/cease at any time at the discretion of the AAPTA. The next review is in June 2021.

 

 

Eligibility: This varies based on the type of event and the time period for notification before the scheduled event.   

 

 

AAPTA Services

 

Fee refund/transfer criteria 

 

 

Membership fee

 

 

No refund/transfer for this service

 

MCQ / Written exam

Webinar

 

 

Full fee refund/transfer to another event if cancelled 24 hrs before the date of the scheduled event.

 

No fee refund/transfer for cancellation on the day of the event

 

 

Clinical Webinar 

 

Full refund/ fee transfer to another event if cancelled 24 hrs before the date of the scheduled event.

 

No fee refund/transfer for cancellation on the day of the event

 

 

Virtual Mock Exam/

Virtual Coaching  

 

Full refund/ fee transfer to another event if cancelled 24 hrs before the date of the scheduled event.

 

No fee refund/transfer for cancellation on the day of the event

 

 

Mock Exams /

Coaching - Face to

Face (F2F))

 

 

Full refund/ fee transfer to another event if cancelled 5 days before the date of the scheduled event. 

 

50% refund for cancellation of less than 5 days before the date the scheduled event. 

Full fee transfer to another event is permitted

 

 

Mock Exam

Workshops / Clinical

Workshops

(Face to Face (F2F))

 

Full refund/ fee transfer to another event if cancelled 5 days before the scheduled event date. 

 

50% refund for cancellation of less than 5 days before the date of the scheduled event.

Full fee transfer to another event is permitted

  

 

 

 

Note: 

 

  1. Failure to request for a refund or fee transfer prior to the start of the scheduled event and or a failure to attend a registered event without prior notification by an email to [email protected], automatically nullifies the eligibility to request for a refund or fee transfer to another event. 

 

  1. AAPTA Inc. reserves its right to decline if the request is not made prior to the start of the registered event and/or satisfactory evidence is not provided. Each case will be assessed on its own merits and a refund is not guaranteed.

 

  1. If the cancellation request for a face-to-face event is for medical reasons, registrants are seeking a refund, then the registrants should only request with a supporting Medical Certificate. And if the cancellation request was made less than 5 days of the scheduled event, then AAPTA Inc. will withhold 25$ as a cancellation fee and will only refund the remaining amount. 

 

 

 

AAPTA Inc. reserves the right to review/change this fee refund/transfer policy without any notice to any individual or an organisation.

 

If in doubt or have more questions, feel free to contact us at [email protected]

 

We are sorry if we have not met the expectations. Please provide us constructive feedback by writing to [email protected]

 

Policy Updated 1/3/2021-V2.